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FAQ

 General Questions

    * General Questions
    * Shipping and Delivery Questions
    * Order Status Questions
    * Return Questions
    * Pickmypumps Brandaholics FAQs
    * Brand Mix FAQs
    * Measurement Guide
    * Limited Access FAQs

   1. General Questions
         1. The item I want is out of stock in my size, will it be restocked?
         2. Do you do back orders?
         3. Do you have a catalog?
         4. Why should I sign up for your email newsletters?
         5. How do I unsubscribe from the Pickmypumps.com mailing list?
         6. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
         7. How can I contact Pickmypumps.com for additional assistance?
         8. Does Pickmypumps.com offer coupons?
         9. What are cookies? Do I need to enable cookies on my browser to shop at Pickmypumps.com?
        10. Which Internet browsers do you recommend/support?
        11. Can I combine multiple orders or add additional items to my order once it has been placed?
        12. How do I change the shipping address or cancel my order?
        13. Do you price match?
        14. Why was the item in my shopping cart no longer available at checkout?
        15. Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
        16. Are you authorized to sell the brands you advertise on your site?
        17. Do you sell factory seconds? 

   2. Payment Information
         1. What forms of payment do you accept?
         2. How do I order items with Cashier's Checks or Money Orders?
         3. Is it safe to use my credit card on your site?
         4. Is it safe to use my debit card online?
         5. Do you charge sales tax on any item?

General Questions

   1.

      Q:

      The item I want is out of stock in my size, will it be restocked?
          A:

          The majority of the inventory consists of closeouts, discontinued styles, and hard-to-find styles. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!
          
   2.

      Q:

      Do you do back orders?
          A:

          Pickmypumps.com does not do back orders. 
          
   3.

      Q:

      Do you have a catalog?
          A:

          Currently, Pickmypumps.com has a 'virtual' catalog. The entire product selection is online; we do not have a physical catalog.
       
   4.

      Q:

      Why should I sign up for your email newsletters?
          A:

          By signing up for Pickmypumps.com's newsletter you'll be among the first to know about special promotions, the availability of new arrivals, limited-time special offers, and many other exciting features to help you get the most out of what Pickmypumps.com has to offer! We do not rent, sell, or share your personal information. For further details please view our privacy policy.
   
   5.

      Q:

      How do I unsubscribe from the Pickmypumps.com mailing list?
          A:

          To unsubscribe from the Pickmypumps.com mailing list, please click here.
        
   6.

      Q:

      When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
          A:

          Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.

          

          Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don’t order online very often, if you’ve placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you’re trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank’s servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.
        
   7.

      Q:

      How can I contact Pickmypumps.com for additional assistance?
          A:

          If you need help with your order please feel free to email the Pickmypumps.com Customer Loyalty Team. This option is available 24/7! You can also call Pickmypumps.com Customer Loyalty Team 6:00am-8:00pm PST. The phone number is +86-02081397055.          
   8.

      Q:

      Does Pickmypumps.com offer coupons?
          A:

          Every day Pickmypumps.com offers special savings to soothe your cravings for all of the best brand names. You can get your guilt-free daily fix for less at Pickmypumps.com vs. your local department store. Sign up for our Daily Deals, follow us @Pickmypumps Twitter, friend us on Facebook, and check back regularly for special coupon codes and promotions.

          

          Pssst! Want to know another great way to get Pickmypumps coupons? Opt-into our new Brandaholic Bonus program! Once enrolled in the Brandaholics program, you’ll earn points for every purchase and earn coupons for hitting certain point total goals! Click here to learn more about it. (If you don’t have one already, you must create an account at Pickmypumps.com in order to join the program.)

          

          See The Truth About Pickmypumps.com Coupons for more information.
          
   9.

      Q:

      What are cookies? Do I need to enable cookies on my browser to shop at Pickmypumps.com?
          A:

          A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

          You need to enable cookies on your browser to enjoy all the shopping features at Pickmypumps.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Pickmypumps.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.

          For more information about how Pickmypumps.com uses cookies, see our privacy policy.
          
  10.

      Q:

      Which Internet browsers do you recommend/support?
          A:

          In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 6 and above (for Windows users), or Safari (for Macintosh users).

  11.

      Q:

      Can I combine multiple orders or add additional items to my order once it has been placed?
          A:

          Unfortunately we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Once an order is canceled, it may take up to 24 hours before you are able to place a new order for the same items. Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock.
          
  12.

      Q:

      How do I change the shipping address or cancel my order?
          A:

          Please contact Pickmypumps.com's Customer Loyalty Team immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order. Pickmypumps.com's Customer Loyalty Team is available 6:00am-8:00pm PST at +86-02081397055.
        
  13.

      Q:

      Do you price match?
          A:

          Unfortunately, we do not price match competitors or Pickmypumps.com.
          
  14.

      Q:

      Why was the item in my shopping cart no longer available at checkout?
          A:

          The selection on our site is live and reflects what is in stock at that moment.  Placing an item in your shopping cart does not guarantee your right to purchase that item.  Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.  If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart. 
        
  15.

      Q:

      Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
          A:

          Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
        
  16.

      Q:

      Are you authorized to sell the brands you advertise on your site?
          A:

          Yes, Pickmypumps.com is an authorized online retailer of all brands sold on our site, and we only sell original merchandise (no knock-offs or fakes here!). For a full list of brands that we carry, please visit our Brands page.
        
  17.

      Q:

      Do you sell factory seconds?
          A:

          Never -- we only buy first-quality. All of our merchandise comes directly to us from the brand manufacturers or one of their authorized dealers. We stand behind all of our merchandise, so please contact us in the event you feel something you received has a manufacturer's defect.
           
          
Payment Information

   1.

      Q:

      What forms of payment do you accept?
          A:

          Pickmypumps.com currently accepts Visa, MasterCard, Discover, American Express, and Bill Me Later for all orders.
        
   2.

      Q:

      How do I order items with Cashier's Checks or Money Orders?
          A:

          At this time we do not accept Cashier's Checks or Money Orders.
       
   3.

      Q:

      Is it safe to use my credit card on your site?
          A:

          Shopping at Pickmypumps.com is safe. The Pickmypumps.com Safe Shopping Guarantee backs every credit card purchase you make at Pickmypumps.com, and our site is protected by SSL encryption technology. Learn more about the Pickmypumps.com Safe Shopping Guarantee here.
      
   4.

      Q:

      Is it safe to use my debit card online?
          A:

          Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
      
   5.

      Q:

      Do you charge sales tax on any item?
          A:

          Pickmypumps.com, LLC is required by law to collect sales tax on orders shipped to Kentucky, Nevada, New York, North Carolina and Washington. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

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